No, we are a 100% cashless venue. We accept debit/credit cards at our box office as well as tap/chip payments and other mobile pay options at our bars and guest services desk.

Yes! We have flexible rental options based on the size of your event. Feel free to reach out to our Events Sales Manager for a tour and specific rental information.

Check out our Upgrades Page for more info. 

Absolutely! Our entire main floor is ADA accessible and you are welcome to bring a mobility device. We also have a limited amount of ADA seating that is first come, first served. You don’t need a special ticket, just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you.

Pets, emotional‑support animals, therapy animals, and comfort animals are not permitted in the venue; only trained service dogs performing specific tasks are allowed under ADA guidelines. Service dogs must remain under the handler’s full control at all times, which typically means being leashed, harnessed, or tethered unless those devices interfere with the dog’s trained task. Dogs must stay on the floor, stay out of aisles, be fully housebroken, and remain completely silent, calm, and non‑disruptive in a high‑intensity environment with loud music, dense crowds, strobe lighting, and fog effects. Any dog that barks, whines, growls, lunges, jumps, wanders, shows stress behaviors, or disrupts performers or guests will be removed immediately. Only service dogs trained to maintain perfect behavior in concert conditions should enter.

Don't fret. If you purchased your ticket through our website and/or through Ticketweb, you have no reason to worry. Some tours will request that digital tickets not be sent out until a few days before the show, other times, ticket emails can hit spam filters.

If you received a confirmation email of your ticket purchase, you will receive your digital tickets via email before the show. If you don't, we can always look up your tickets in the box office the night of the show with your order number, name or email. 

In the heart of the Five Points neighborhood of Jacksonville, right on Park Street.

Click HERE to see the map view →

Get ‘em through our website on THIS PAGE.

Tickets can also be purchased at the FIVE box office every Friday 10am-4pm or at Tiger Records every day from 10am-8pm.

Online ticket prices include all fees and taxes. Tickets purchased in person have reduced fees.

• FIVE Box Office - 1028 Park St, Jacksonville, FL 32204

• Tiger Records - 875 Stockton Street, Jacksonville, FL 32204

PLEASE NOTE: Tickets purchased from 3rd party resellers or any other ticketing websites besides AXS, Ticketweb or directly through the artist’s website are not allowed.

All sales are final. No refunds.

If the show hasn’t sold out, you can purchase tickets at the box office once doors open and during the show.

Yes! We have several bars and a food vendor on site for every show. We also offer an assortment of non-alcoholic drinks.

Please note: a physical, government-issued ID must be presented at the door for any patrons planning to consume alcoholic beverages.

Sure do! Drop off your jackets, coats or purchased merch for a low cost at our coat check. Located near the entrance of the venue.

Age requirements differ from show to show. Please refer to the specific show’s ticket page for more information.

For all ages shows, it is recommended for anyone under 18 to have a parent or guardian with them.

It depends! Click the tickets and info button for the show you’re interested in for more information. 

We want everyone to have a great time, but there are some things you simply can’t bring to a show or event. Here is the list of restricted items:

• No Weapons of any kind. This includes knives, canons, muskets, throwing stars, lead pipes, and anything else that might hurt somebody. If you're unsure, don't bring it in.
• No Smoking Inside
• No Outside Food or Beverage
• No Illegal Drugs
• No Wallet Chains
• No GoPros
• No DSLR Cameras
• No Selfie Sticks
• No Mace
• No Backpacks
• No Hula Hoops, Pixel Whips, Poi, or any other projectile Flow Toys (if you are unsure if your flow toy will be allowed in, please email us at info@fivejax.comwith your audition video)
• No Glow Sticks
• No Umbrellas (If it rains, you can leave your umbrella at Guest Services for no charge)
• No Bad Attitudes

Still not sure if your item is allowed in? Email us! info@fivejax.com

All purses and bags are subject to search, no backpacks or large bags allowed.

It depends on the show. Be sure to check the show details on our site to be sure. A seated show will be clearly noted.

As a courtesy, we also have an ADA viewing area for anyone physically needing to sit during the show. If you need to be seated in ADA section just let our friendly staff know when you arrive and they will direct you to your seat.

Doors and show times are listed on your ticket and on the purchase page of the website. Set times vary and typically are not announced until the day of the show and can change without notice.

Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside. Our line is outdoors so be prepared for weather.

No. We have a strict no re-entry policy.

For all ages, you will not need an ID to enter the venue. If the show has an age requirement (18+ or 21+) you will need a valid, unexpired, government issued photo ID. If you are 21+ and would like to drink alcohol, ID is required.

During all shows you will be ID’d at the door upon entry, given a stamp if you are 21+ and an “X” on each hand if you are under the age of twenty one. With the stamp you can purchase an alcoholic drink at any bar. Without a valid, unexpired, government issued physical photo ID you will not be allowed to drink. No matter how old you think you look.

Anyone without an ID of the above requirements will be treated as under 21 and not allowed to purchase, hold or drink alcohol within the venue. This policy is strictly enforced and any violation will result in immediate ejection from the venue. Underage drinkers get their momma’s called.

Public parking is limited around the venue. We strongly recommend using rideshare apps like Uber or Lyft for transportation to and from the venue. There is a designated rideshare pick up / drop off location near the entrance for your convenience.

If you choose to drive, there is street parking available and some privately owned paid lots nearby. These lots are not owned by the venue and towing is strictly enforced.

No. No outside food, beverage, or containers allowed. There are free water stations located at each bar.

Smoking or vaping is only allowed in designated outdoor smoking areas. 

• We do have a costume policy:
  • All customers must be identifiable upon entry. Security staff must be able to easily match your appearance to your ID photo
  • Masks and face paint are allowed ONLY if security staff can easily match your appearance to your ID photo
  • The venue reserves the right to deny entry to anyone who cannot be easily identified or dressed in a manner deemed offensive or inappropriate
  • No props (ie handheld items such as staffs or plastic weapons)
  • All standard venue policies will apply including no spiked jewelry, chains, whips or weapons. Real or costume
  • Shoes must be on your feet at all times
  • Everyone has to wear a shirt
  • Clothing cannot be mesh, transparent, or see-through
  • No overexposure or indecency (No exposed areolas, side boob, underboob, butt cheeks, groin or “triangular vortex”)
  • No gang signs, hate speech or violence
  • All outfits must be in accordance with TN Blue Laws and TABC Laws. Being unaware of the law does not exempt any persons from the law
  • No loose glitter
  • No face masks, face paint or other identity altering items
  • If your mama would be ashamed to see you in it, don’t wear it

We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, or illegal drugs.

Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

Here at FIVE, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.

If you are interested in participating in the program please submit an application HERE. If you have other questions about the program feel free to email marketing@fivejax.com.

Please reach out to us at hiring@fivejax.com with your resume.

Please reach out to booking@fivejax.com for all booking inquiries.

Reach out to us via info@fivejax.com. We’ll respond as quickly as possible.